Frequently Asked Questions
This article contains answers to some of our most commonly asked questions. If your question isn't answered here it is still extremely likely that it's answered within another help article. Be sure to search our help docs by entering one or two keywords.
Can I stop a letter from being mailed?
If you've already paid for your letter, unfortunately, there isn't a way for us to stop it. We're so sorry about that, but we try to make this clear on our website. If you haven't paid for your letter yet you can still remove it from the shopping cart.
Can I track my letters?
This website only sends your letters via First-Class mail, which means tracking information will not be included with the service. If you need to include tracking information for your letter you can send it via Certified Mail at our other website, www.OnlineCertifiedMail.com.
When will my letters be delivered?
The USPS says that First-Class mail typically takes 7-10 business days to be delivered, keep in mind that we've seen the delivery of mail slow down since the pandemic started so you might want to allow up to 14 business days for your mail to be delivered.
What if my letter never gets delivered?
Unfortunately, this seems to happen from time to time. We can't guarantee their side of the process but we can, and do, guarantee our side. We're responsible for printing your documents, inserting and sealing them into Certified Mail envelopes, and then handing them over to the USPS for delivery. If we made a mistake we will always make it right, but we aren't able to provide refunds or promo codes for USPS service issues.
How does pricing work?
It's fairly straight forward. We charge $2.99 per letter, up to 10 sheets of paper. The price for 11 - 15 pieces of paper is $3.99.
What if I can't log in?
Sorry about that! We try to make this easy, but sometimes an email address or password can be forgotten (it happens to the best of us). In that case, we recommend searching your emails for a past email from us to see which email address of yours we have on file. Then you can click lost password to reset your password. The password email that our system sends you might go to your spam folder, so be sure to check everywhere for it.
Can I save my credit card information?
It's quite easy to save and update your credit card information. You'll see this option every-time you pay.