Why hasn't my letter been delivered?
If you are concerned about whether we mailed your letter, there are a few things you can check. Sorry, some of these sound a little basic, but when trying to figure out what happened it often makes the most sense to start at the beginning.
Did you send your mailing through MailmyLetter.net? - Check to see if the mailing is in your MailmyLetter account.
Did you approve and pay for the mailing? - Check to make sure the job is in the "Mailed" section of your MailmyLetter account.
If your job is in the "Mailed" section of our website, then yes, we are quite certain that we put your letters in the mail. We have highly automated processes that actually prevent us from calling a job mailed unless it really left our building. This process involves barcodes and high-speed barcode readers. In fact, most pieces of mail that we print have tiny barcodes on them so we can verify the exact time, down to the second, that we put your letter into an envelope.
If your job is marked mailed, here are a few more things you can check.
Did your job mail less than 3 days ago? - The Postal Service implemented processing changes in 2016 that has slowed down the delivery of First-Class mail. We seldom see letters being delivered in less than 3 business days.
Did you mailing go our around a holiday or weekend or non-mailing day? Be sure to subtract weekends and holidays when calculating how long a letter has been in transit.
Did you letter get mailed less than 10 days ago? - While the USPS says their service target for first-class letters is 3 business days, we find that most piece of mail are delivered within 10 days. If it has been less than 10 business days, check with your recpient after 10 business days have passed.
Does your mailing contain bad news? - If so, we found that people generally don't want to admit that they got the letter.
Did your mailing envelope contain a familiar return address? - If individuals don't recognize the return address, they may not remember getting the letter.
Did you check the return mail that arrived at your house or office? - Most mailings of more than a few pieces often result in mail pieces being returned as undeliverable. If you received some return mail from the mailing, that's a pretty good sign your mailing went out.
Did you receive any responses? - If your mailing calls for action and has been sent to more than one person, check with others to see if action happened (i.e. a payment was received, a ballot arrived, a phone call was placed, etc.)
Did your mailing contain correct mail-to addresses? - Sometimes address data gets scrambled before we get the job. You might want to review the addresses on your letters and make sure they look correct and are not mis-matched. You can double check your address at USPS.com.
Review your call to action - I you are expecting something to be returned to you, make sure your have clearly asked that something be returned to you. Did you provide a return envelope? If so, is the address on the return envelope correct? If you asked someone to call you, did you double check (dial) the phone number listed to make sure the number is printed correctly? Double check any fax numbers listed as well.
Did you check with the recipient? - Sometimes you might need to reach out to the person or some of the people you have sent your letter to. It might be that they received it, but simply haven't taken the action that you have expected them to take.